PhoneTriage / Message Nurse

Physicians’ Clinic of Iowa’s Department Hematology & Oncology is seeking an LPN or RN to function as a PhoneTriage/Message Nurse for its busy practice. 

Duties include, but not limited to:

• Answer, assist, and/or triage patients calling into or arriving in the department.
• Document patient calls, inquiries, and task physician accurately and within a timely manner using the practice management system and/or electronic health record system.
• Follow department protocols for treatment therapies
• Schedule, reschedule or cancel appointments as requested by referring providers or patients
• Assist nurses with task completion

Requirements:

• Successful candidates must have excellent communication skills demonstrated by the ability to communicate clearly, written and oral, to patients, insurance companies, pharmacies, physicians, and staff.            
• Current CPR certification required or ability to obtain within 90 days. 
• Must be an LPN or RN
• The successful candidate must maintain patient confidentiality and demonstrate a high level of professionalism at all times. 
• The qualified individual will be patient focused and must work well with team members.
• Must also have a high level of comfort in working with computer systems.

We are an excellent employer offering competitive salary, benefits, no night or weekends, paid holidays, and a generous paid time off program. 

PCI is E.O.E. 

Pre-employment drug screen and background check required. 

PCI is a tobacco and drug free workplace.